- Explore wayfair official site
Wayfair Official Site
Online Home Store for Furniture, Decor, âŚ

We provide true partnership to help you define your vision. We empower you to create spaces that reflect who you are, what you need, and what you value, so that you and the ones you love can feel right at home.
Wayfair is the destination for all things home and a place that helps everyone, anywhere, create their feeling of home. But howâd we get here?
In the early 2000s, having a âgood selectionâ might have meant three or four options of something, side by side on a shelf in a store. But longtime friends Niraj Shah and Steve Conine saw an opportunity to give everyone more options. Bringing shopping for home online meant they wouldnât need to worry about how many sofas they could fit in a store, and for the first time, everyday shoppers would have the power of choice.
In 2011, we brought everything together under one roof and created wayfair.com: a single site where people could find millions of products for every part of their homes.
Why the name Wayfair? The truth is, it was just two words that sounded good together. But over time, our guests built this brand alongside us and gave our pinwheel logo more purpose and meaning than we ever could have dreamed. Thatâs the best definition we could ask for.
Over the next few years we spread out, expanding to Canada, the United Kingdom, and Germany while building a logistics and infrastructure network that made shipping large items faster and easier. Whether living in rural Nebraska or downtown London, for the first time ever, shoppers could easily find and get exactly what they wanted for their homes.
Sustainability: Protecting Our Shared Home
Weâre taking a value chain approach to addressing our environmental footprint â starting with our own operations and working with suppliers, partners, and customers to reduce our upstream and downstream impacts.
Reporting: A Commitment to Transparency and Accountability
Weâre committed to annual reporting. We see this as a critical step in being transparent in our work and accountable for our progress. We will give an open account of where weâve been, where we are currently, and where weâre heading
Is my item eligible for return?
Most items can be returned within 30 days of delivery. Item(s) must be:
In its original, undamaged condition.
Disassembled, if the item(s) was originally delivered disassembled.
In its original packaging. If the original packaging is too damaged to be shipped back, you must use a similar sized box as the original or a box no longer than 108 inches.
For more details about returns including what items not eligible for return, please review our Return Policy.
How do I return my item(s)?
Returns are seamless and easy! Depending on how your item arrived, the process to return will vary slightly.
If your item was delivered via UPS or FedEx, you can complete your return online.
1 – To start your return, visit the My Orders section of your My Account.
2 – Identify and select the return option for the item you wish to return. Complete the online form, including selecting which return and refund method you desire.
3 – Check your inbox for a return confirmation email which includes your shipping label.
4 – Print the shipping label you received in the return confirmation email, and bring the package to a nearby drop-off location. If you are unable to bring your item to a drop-off location, you can schedule a FedEx pickup by reaching out to a service agent.
5 – We will initiate your refund upon receipt of your returned items at our Returns Centers. For more details regarding refunds and the timing of refunds, please review our Refund Policy.
If you your purchase was a large, heavy, or fragile item(s) delivered via special carrier, you can complete your return online:
1 – To start your return, visit the My Orders section of your My Account.
2 – Identify and select the return option for the item you wish to return. Complete the online form, including selecting which return and refund method you desire.
3 – Check your inbox for a return confirmation email.
4 – We will coordinate for the item to be picked up at your convenience on an afternoon when you will be home.
5 – We will initiate your refund upon receipt of your returned items at our Returns Centers. For more details regarding refunds and the timing of refunds, please review our Refund Policy.
If you purchased your item in store and carried it home, you can complete your return in store. At this time we cannot accept in store returns for items exceeding 108 inches in length or greater than 150 pounds.
Please bring your receipt and any original packaging to the store the item was purchased from.
We will initiate your refund upon receipt of your returned items at our Returns Centers. For more details regarding refunds and the timing of refunds, please review our Refund Policy.
Will I have to pay for return shipping fees?
Yes, applicable return shipping costs will be deducted from your refund and can vary depending on the location of the return and selected return method.
For more details regarding refunds, please review our Refund Policy.
Can I cancel my return if I change my mind?
Yes, you can cancel your return request using the My Orders section of your My Account page. Canceling your return request must occur before you drop the item off, have it picked up, or bring it to a store.
Changed your mind and want to exchange an item?
If youâd like to exchange an item for a different color, different size, or different product altogether, we are happy to help!
We donât have an exchange program, however you can return your item for a refund and purchase a different product that meets your needs. Please follow our process described above and as detailed in our Refund Policy and Return Policy.
Welcome to a fresh approach to shopping where youâll find the brands you know and love, but youâll discover a whole new world of exciting brands and products you didnât even know you neededâbut that you certainly deserve. Positively bursting with exclusive items, 3 daily Best Deals, and flexible, easy to say “yesâ payment options, youâve never experienced shopping like this before.
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